For many organizations, the tidal wave of change in a relatively short period of time has made it even more challenging to manage — let alone adapt and improve — the most fundamental attributes and indicators that drive performance. Within provider organizations, senior leadership has been appropriately focused on enterprise strategy development and execution, with emphasis on provider consolidation, EHR implementation, physician alignment, population health and consumerism. Concurrently, investments to support revenue cycle transformation have been neglected in most organizations. As a result, the majority of revenue cycle operations models are not well suited for today’s realities. Successfully addressing these imperatives will demand a revenue cycle that is fundamentally different. The key question for health system leaders is, “What can be done within the revenue cycle space to keep up with the current operational demands, while simultaneously positioning us ahead of future demands?” In order to be successful, healthcare providers will need to establish an integrated view of the organization’s entire revenue ecosystem.
Director and Revenue Cycle Practice Leader
Kevin Ormand is a Director with The Chartis Group and leads the Revenue Cycle practice. He has 20 years of experience working as a leader within provider organizations and with healthcare leadership teams to provide s...