The Chartis Forum

White Paper

Performance Transformation: An Undeniable Requirement in Uncertain Times

While uncertainty permeates the healthcare landscape due to the political climate and potential regulatory and reimbursement changes, provider organizations across the country agree that a focus on performance is essential under any future market scenario. To meet current and future market requirements, high-performing organizations must realize and sustain levels of clinical, operational and financial performance that transcend those previously conceived of and achieved. Many organizations are going “back to basics” to more sustainably address longstanding, foundational issues associated with access, cost, quality and the patient experience. At the same time, those that have made more significant progress or feel they have exhausted traditional means are seeking the next frontier in performance improvement.

In this paper, we outline several dynamics likely to heighten the need for sustainable, meaningful improvement and provide key performance imperatives that providers should consider as they determine how and where to focus their efforts.

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Stacy Melvin

Director and Performance Practice Area Leader

Stacy Melvin is a Director and Leader for the Performance practice area. Ms. Melvin has more than 20 years of experience in the healthcare provider industry, including 17 years as a consultant. She is a nationally rec...

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Stephanie Hines

Performance Practice Area Manager

Stephanie Hines is the Practice Manager for The Chartis Group’s Performance practice area. Ms. Hines’ work is focused on helping healthcare delivery organizations transform their systems of care and sustainably im...

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Melissa McCain

Director and Practice Leader for Clinical Management, and Patient Engagement and Access

Melissa McCain is a Director with The Chartis Group, leading its Clinical Management, and Patient Engagement and Access practices. For more than 20 years, she has advised leading health systems and AMCs. She counsels ...

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Ann Edwards

Director and Enterprise Performance Improvement Practice Leader

Ann Edwards is a Director and Enterprise Performance Improvement Practice Leader with The Chartis Group. She has over 30 years of consulting experience delivering strategic, operational and financial improvements for ...

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Pamela Damsky

Director and Oncology and Service Line Planning Practice Leader

Pamela Damsky is a Director at The Chartis Group and leads Oncology and Service Line Planning. Ms. Damsky has almost 30 years of healthcare experience, the majority in advisory services. She brings deep expertise in o...

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Kevin Ormand

Director and Revenue Cycle Practice Leader

Kevin Ormand is a Director with The Chartis Group and leads the Revenue Cycle practice. He has 20 years of experience working as a leader within provider organizations and with healthcare leadership teams to provide s...

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Myra Aubuchon

Principal and Informatics and Technology Clinical Performance Excellence Practice Leader

Myra Aubuchon is a Principal with The Chartis Group leading the Informatics and Technology Clinical Performance Excellence practice. An accomplished senior executive with over 25 years of experience, she develops and ...

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