Hospital-based case management (CM) should be a key driver of clinical quality, financial performance and patient experience. What we often see, however, are organizations making multiple attempts to improve case management but achieving mixed results due to leadership, staffing, performance and technical limitations. When a successful performance improvement initiative is implemented, a high-performing case management organization can expect increased returns by capturing margins associated with additional capacity, charge capture, reduced utilization and better clinical outcomes.
Loren Mann is a Director at The Chartis Group and a leader in the Performance Practice. Mr. Mann brings more than 15 years of healthcare experience, the majority of which is in advisory services. He brings deep subjec...